These Booking Conditions apply to all holidays and travel arrangements booked with Black Book Travel.
Black Book Travel is a trading name of Black Wood Marketing Limited, registered in England and Wales - Company No: 15658721.
These Booking Conditions, together with any written quotation, itinerary, confirmation invoice, and any other written information we provide to you before confirming your booking, form the basis of your contract with us. Please read them carefully as they set out our respective rights and obligations.
References to “you” and “your” include the first named person on the booking and all persons on whose behalf the booking is made, and any person added or transferred to the booking at a later date. The first named person accepts these Booking Conditions on behalf of everyone on the booking.
No variation to these Booking Conditions shall be valid unless agreed by us in writing.
1.1 How a booking is made
A booking is made when:
a) you confirm you wish to proceed with our quotation (verbally or in writing);
b) you make the required payment; and
c) we issue you with a booking confirmation / confirmation invoice.
We reserve the right to decline any booking at our discretion and, in such circumstances, any monies paid will be refunded.
1.2 Your responsibility
By making a booking, the first named person confirms on behalf of all persons named on the booking that:
a) they have read and agree to be bound by these Booking Conditions;
b) they are over 18 years of age and have the authority to accept these Booking Conditions on behalf of the party;
c) they accept financial responsibility for payment of the booking on behalf of all persons named on the booking; and
d) they consent to our use of personal data in accordance with our Privacy Policy and are authorised to provide personal details of all travellers (including where applicable special category data such as health conditions, disabilities and dietary requirements).
1.3 Payment terms
Payment requirements (including deposit amount, balance due date, refundability, and any payment schedule) are set by the relevant supplier(s) and will be advised to you at the time of booking. By confirming a booking, you accept that:
a) supplier payment terms apply to your booking; and
b) where a supplier requires full payment immediately, this will be payable at the time of booking; and
c) if supplier terms state that a booking is non-refundable and/or non-changeable, those terms will apply.
If we do not receive payments by the applicable due dates, we reserve the right to treat your booking as cancelled and cancellation charges will apply in line with the supplier’s terms (and clause 6 below).
1.4 Confirmation documents
Please check your confirmation invoice and all travel documents carefully upon receipt and notify us immediately if anything appears incorrect. If you do not notify us promptly, it may affect your ability to make changes and/or your rights.
2.1 Pricing
Prices may change due to supplier pricing, exchange rates, taxes, fees, carrier charges, or availability. If a pricing error is identified before your booking is confirmed, we reserve the right to correct it.
2.2 Changes after confirmation
If a supplier makes a permitted price change after confirmation (for example due to taxes, fees, exchange rates, or carrier surcharges), we will notify you and you will be responsible for any additional amounts, in accordance with the supplier’s terms and applicable law.
2.3 Errors & omissions
You must check all documents sent to you and report any errors immediately. Any charges arising from incorrect information supplied by you are your responsibility. Where applicable, an administration fee may be charged at our discretion, in addition to any supplier charges.
If you wish to make changes to a confirmed booking, you must request this in writing as soon as possible. All amendments are subject to:
a) the relevant supplier’s terms and availability;
b) any additional costs charged by the supplier; and
c) an administration fee charged by us at our discretion, based on the nature and complexity of the change.
Please note: some suppliers treat amendments (including name changes) as cancellations and rebookings, and may charge up to 100% of the cost. Where this applies, you will be responsible for the supplier’s charges.
3.2 Transfer of booking
Where permitted by the supplier, you may request to transfer a booking to another person. Transfers are subject to:
a) supplier approval and conditions;
b) us being notified in writing within the supplier’s required timeframe;
c) payment of any supplier charges; and
d) an administration fee charged by us at our discretion.
You and the replacement traveller remain jointly and severally liable for all sums due.
4.1 How to cancel
If you wish to cancel your booking, the first named person must notify us in writing. Your cancellation takes effect from the date we receive written notice.
4.2 Cancellation charges
Cancellation charges are set by the supplier(s) and will apply as advised at the time of booking and/or as set out in the supplier’s terms. In many cases, cancellations may result in charges up to 100% of the booking cost. We will apply supplier charges and may also charge a reasonable administration fee to cover work undertaken, at our discretion.
We act as an intermediary for many travel services and, in some cases, suppliers may make changes or cancellations. If a supplier makes a significant change or cancels, we will notify you as soon as reasonably possible and explain the options available under the supplier’s terms and applicable law.
Minor changes may not entitle you to cancel without charges, depending on the supplier’s terms and the nature of the change.
We will not be liable for any failure to perform our obligations where this is caused by events beyond our reasonable control (“Force Majeure”). This includes, for example: war, terrorism, civil unrest, natural disasters, fire, extreme weather, pandemics/epidemics, government actions, industrial disputes, and unavoidable technical transport issues.
Where Force Majeure affects your booking, the supplier’s terms (and any applicable law) will govern refunds, changes, or credits. We will assist you in communicating with suppliers and identifying available options.
Please advise any special requests at the time of booking (e.g. dietary needs, accessibility needs, room preferences). We will pass requests to suppliers, but cannot guarantee they will be met unless specifically confirmed in writing by the supplier. Failure to meet a special request does not constitute a breach of contract.
If you or any member of your party has a medical condition or disability that may affect travel, you must tell us before booking is confirmed so we can advise on suitability and communicate with suppliers where appropriate. If relevant information is not provided and a supplier is unable to accommodate the needs involved, the supplier may refuse or cancel the booking and cancellation charges may apply.
If you have a problem during your trip, you must report it immediately to the relevant supplier (e.g. hotel reception, local agent, airline) to allow the opportunity to resolve it. If not resolved locally, please contact us as soon as possible so we can assist.
If you wish to make a formal complaint after travel, you must do so in writing within 28 days of your return. Failure to follow this process may affect the ability to investigate and may impact your rights.
You and your party must behave in an orderly manner and not disrupt others or damage property. If, in the reasonable opinion of a supplier or person in authority, you or a member of your party behaves in a way that causes or is likely to cause distress, danger, significant disruption, or damage, the supplier may terminate the service. In such circumstances, no refunds will be payable and you may be responsible for any losses, damages, or costs incurred.
You are responsible for arriving in time for check-in and boarding and for following carrier instructions. If you miss a flight or other transport, or if it is cancelled or significantly delayed, you must contact the relevant carrier and/or supplier immediately and notify us so we can assist where possible.
Carrier schedules and aircraft types are subject to change. You must check your final travel documents carefully and re-check timings close to departure where required by the carrier.
Any rights to compensation for flight delays/cancellations typically arise against the airline under applicable regulations and/or conventions.
It is your responsibility to ensure you meet passport validity, visa, immigration, health and entry requirements for all destinations and transit points. Requirements can change and you should check the latest position with the relevant embassy/consulate and UK government travel advice well in advance of departure.
We are not responsible if you are refused boarding or entry, or incur losses, because you did not meet the required documentation or health formalities.
Many of the services that make up your holiday are provided by independent suppliers (airlines, hotels, transfer companies, car hire providers, cruise operators, tour operators, etc.). Those suppliers provide services in accordance with their own terms and conditions. These supplier terms form part of your contract and may limit or exclude the supplier’s liability. Copies of relevant supplier terms can be provided on request.
Where we act as a package organiser (as defined by the Package Travel and Linked Travel Arrangements Regulations 2018), we accept responsibility for the proper performance of the travel services included in the package.
Where we act as an agent, your contract for those services is with the supplier(s) and their terms will apply. In all cases, we will make reasonable efforts to assist you and liaise with suppliers as appropriate.
These Booking Conditions and any agreement to which they apply are governed by English law. We both agree that any dispute, claim or other matter arising out of or in connection with your contract or booking will be dealt with by the Courts of England and Wales only. You may however choose the law and jurisdiction of Scotland or Northern Ireland if you live in those places and wish to do so.
Black Book Travel (trading name of Black Wood Marketing Limited)
Registered Office: 9 The Woods, Radlett, WD7 7HF
Company No: 15658721
Last Updated: February 2026